Terms & Conditions
TaxDen, LLC (“TaxDen”)
These Terms & Conditions (“Terms”) govern your use of TaxDen’s website (TaxDen.com) and services, including tax preparation, bookkeeping, payroll, and advisory services. By accessing our website, scheduling an appointment, or engaging our services, you agree to these Terms.
1. Our Services
TaxDen provides, among other things:
- Individual and business income tax preparation and filing
- Bookkeeping and accounting support
- Payroll assistance
- Tax planning and advisory services
We may update or change the services we offer at any time.
2. No Legal, Investment, or Financial Guarantee
Our services are intended to provide tax and bookkeeping assistance based on the information you supply. While we aim to be accurate and compliant with applicable laws, we do not provide legal advice, investment advice, or any guarantee of a particular tax outcome, refund amount, or result with the IRS or state agencies.
3. Your Responsibilities
You are responsible for:
- Providing complete, accurate, and timely information and documents
- Reviewing your tax returns and documents before signing or filing
- Keeping copies of your records and filed returns
- Notifying us promptly of any IRS or state notices you receive
TaxDen is not responsible for issues that arise from incomplete, inaccurate, or late information provided by you.
4. Appointments & Communication
- Appointments may be held in person, by phone, or virtually.
- You agree to keep your contact information (email, phone, mailing address) up to date.
- We may send you reminders, updates, and document requests via email, SMS, or portal notifications.
5. Fees, Payment, and Invoices
- Fees for our services are based on the complexity of your tax situation, forms used, time required, and any additional work requested.
- Payment is generally due at the time services are rendered, unless otherwise agreed in writing.
- We reserve the right to withhold filing, releasing copies of returns, or continuing services if invoices are unpaid.
Any specific refund or payment policies related to particular services are described on our invoices, engagement letters, or a separate Refund Policy page.
6. Refunds for Services
Professional service fees are generally non-refundable once work has been started, because time and expertise cannot be returned. However, if you believe we have made an error, please contact us so we can review your file. If an error is confirmed to be our responsibility, we will work with you in good faith to correct it and may, at our discretion, adjust or partially refund fees.
7. Amendments and Corrections
If changes are required due to incorrect or incomplete information originally supplied by you, additional fees may apply for amended returns or additional work. If a correction is required due to our error, we will address the issue at no additional preparation fee for that specific item.
8. Confidentiality & Privacy
We treat your information with strict confidentiality and follow applicable privacy and professional standards. Our handling of your data is further described in our Privacy Policy, which is incorporated into these Terms by reference.
9. Use of the Website
By using TaxDen.com, you agree that you will not:
- Use the site for any unlawful or fraudulent purpose
- Attempt to gain unauthorized access to our systems or data
- Upload malicious code, spam, or harmful content
We may restrict or terminate access to the website for misuse or violation of these Terms.
10. Intellectual Property
All content on TaxDen.com, including logos, text, graphics, and layout, is owned by or licensed to TaxDen and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or modify our content without our prior written consent, except for personal, non-commercial use.
11. Third-Party Services & Links
Our website or services may include links to third-party websites or use third-party tools (such as payment processors, portals, or analytics). We are not responsible for the content, policies, or practices of those third parties. Your use of those services is subject to their own terms and policies.
12. Limitation of Liability
To the fullest extent permitted by law, TaxDen and its owners, employees, and contractors are not liable for any indirect, incidental, consequential, or special damages arising out of or in connection with your use of our website or services.
Our total liability for any claim relating to our services is limited to the amount of fees you paid to TaxDen for the specific service giving rise to the claim.
13. Indemnification
You agree to indemnify and hold harmless TaxDen from any claims, damages, or losses (including reasonable attorney’s fees) arising out of your misuse of our services, failure to provide accurate information, or violation of these Terms.
14. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles. Any disputes will be handled in the appropriate state or federal courts located in Texas.
15. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.
16. Contact Us
If you have questions about these Terms & Conditions, please contact us:
TaxDen
3375 Port Chicago Hwy., Ste. 36
Concord, CA 94520
support@taxden.com
(925) 602-0100