Privacy Policy
TaxDen, LLC (“TaxDen”)
At TaxDen, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (TaxDen.com), use our services, or interact with us online or offline.
1. Information We Collect
A. Personal Information You Provide
We may collect the following information when you contact us, book an appointment, or upload tax documents:
- Full name
- Contact information (email, phone number, address)
- Date of birth
- Social Security Number (if provided through secure upload)
- Tax documents (W-2, 1099, financial statements, receipts, etc.)
- Business information for entity returns
- Payment information (processed securely through third-party providers)
B. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages viewed and interaction data
- Cookies and analytics data (Google Analytics, Meta Pixel, etc.)
2. How We Use Your Information
We use your information for:
- Preparing and filing your federal and state tax returns
- Providing bookkeeping, payroll, and advisory services
- Contacting you regarding your appointments or documents
- Improving our website and customer experience
- Sending service-related updates or reminders
- Verifying your identity and preventing fraud
- Complying with legal, IRS, and regulatory requirements
We do not sell, rent, or trade your personal information.
3. How We Protect Your Information
TaxDen uses multiple layers of security, including:
- Encrypted document portals
- Secure cloud storage
- Multi-factor authentication
- Restricted internal access
- SSL/HTTPS encryption on all pages
- Annual security and privacy reviews
Despite our efforts, no system is 100% secure. However, we follow industry-standard security practices to safeguard your data.
4. Sharing of Information
We may share your information only in the following situations:
A. With Your Consent
When you authorize a third party (bank, lender, CPA, attorney, etc.) to receive your documents.
B. Service Providers
We may use third-party vendors for:
- Electronic filing
- Document storage
- Payment processing
- Email communication
- Appointment scheduling
These providers are contractually required to protect your data.
C. Legal Requirements
We may disclose your information if required by:
- IRS or state agencies
- Court orders or legal processes
- Fraud prevention investigations
5. Cookies & Tracking
TaxDen.com uses cookies and analytics tools to improve performance and understand how users interact with our site.
You may disable cookies through your browser settings, but some features of the site may not function properly.
6. Data Retention
We retain your tax documents and information for at least 7 years, in line with IRS and industry standards, unless you request deletion when legally permissible.
7. Your Rights
Depending on your state, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of data (when allowed by law)
- Opt out of marketing communications
To make a privacy request, contact us at:
support@taxden.com
8. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children except where required for tax preparation (such as dependents).
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
10. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.
11. Contact Information
If you have questions regarding this Privacy Policy or how your data is handled, contact us:
TaxDen
3375 Port Chicago Hwy., Ste. 36
Concord, CA 94520
support@taxden.com
(925) 602-0100